Acronis Cyber Backup FAQs

Listed below are some Frequently Asked Questions for Acronis Cyber Backups.

Which products can I backup using Acronis Cyber Backup?

Acronis Cyber Backup can be configured to backup KVM Linux VPS, Dedicated Linux Servers, and Dedicated Windows Servers. 

Can I backup all my servers to the same Acronis Account?

Yes, all your servers from one server location can be backed up under the same Acronis Account. Servers from the USA will be backed under the USA account and servers from India and Hong Kong will be backed up on your Acronis Asia account. 

Under every customer account, there can be two Acronis orders. One under USA and the other under Asia. 

Will the Acronis Cyber Backup order get renewed if I renew my VPS or Dedicated server?

No. Acronis has its own product lifecycle and will not be automatically renewed with your VPS or Dedicated Server. You will have to renew it separately. 

How can I upgrade my backup storage space?

If you need more backup storage space you can go to the order management page and add more storage. Learn more about adding storage.

How safe is my backup data?

All the data that you backup will be stored in an offsite location, so that in case of a disaster at the location of your VPS or Dedicated Server, your backup data will remain safe. Additionally, the backup data is encrypted and regularly scanned for malware to ensure complete protection.

Can I restore backup data from one server to another?

Yes, you can backup and restore your data from one server to another provided you have the backup agent installed on the servers.

Can I download the backup files to my local machine?

Yes, you can download the backup files to your computer / local machine from the Acronis panel. 

What happens when my backup order expires?

When your backup order expires, it will be suspended and you can renew the order within 15 days to retain your backups. However, if you fail to renew within the time period, your order will be deleted and the backups will also be deleted.